1/23/2024 0 Comments Education splunk![]() ![]() This type of person can be pivotal to the ongoing success of your training program, and with knowledge transfer to other Splunk users. Our Professional Services team actually prefers that users take these courses before they begin an engagement so that users will understand the basics of Splunk right from the start.ĭuring this time, it’s also important to identify a power user or user(s) within your organization who has taken the lead with Splunk, dug into its capabilities, or otherwise embraced the platform. Splunk offers (2) formal EDU (education) classes that can be found via the Company’s website, which are foundational, building-block virtual courses to get people more familiar with Splunk. Splunk Fundamentals 1 (for Splunk users) and a Splunk Infrastructure Overview (for Splunk Admins), are “must-haves” for any of an organization’s employees who are new to Splunk. Don’t let training, which is absolutely critical to enablement, adoption, and value realization, occur (or not occur) in a haphazard manner. ![]() Encourage certifications and track those as well. Track training progress to ensure that it actually gets completed. Run it and prioritize it like any other project plan that’s important to your business. First, who will be using the Splunk platform and needs to be trained? Start out by listing out all of your Splunk Users and Admins and then document a formal training plan to execute upon, including timelines when specific training will be attained. Manage training like any project plan that you might undertake. ![]() Solutions to Improve Splunk Training and Knowledge For Splunk users, in particular, there is a learning curve attached to Splunk’s SPL query language that can be cumbersome. You and your team will need to balance fighting fires with making strategic advances in your Splunk knowledge and practices, but it’s critical to make the commitment to improving the internal knowledge of Splunk. You likely have other projects to work on, fires to fight, and other systems to maintain. This can be difficult in a typical IT setting. ![]() The first step in being more successful with Splunk is understanding that lack of Splunk training is a challenge for most organizations and then making a commitment to training your Splunk team. “ If you think education is expensive, try ignorance.” – Derek Bok Question: On a scale of 1 to 10 with 10 being the highest, please assess the overall Splunk capabilities of the typical Splunk USER that you encounter at customers. The answers below reflect what our team typically encounters. Organizations simply don’t put enough emphasis on enabling Splunk users and administrators, to ensure the optimized value of the platform.Ĭollectively, our team has been involved in over 200 Splunk engagements. Jim surveyed SP6’s 13 Splunk-certified Professional Services Consultants, who have collectively delivered more than 200 Splunk engagements, and asked the question, “What gets in the way of customer success?” The one point that almost every one of our consultants recognized as an impediment to success is insufficient knowledge and training around Splunk for both administrators and users, whether that’s the front end of Splunk (with SPL) or the back-end architecture and ongoing administration. (Woefully) Inadequate Splunk Training for Users and Administrators Challenges may vary from one organization to another, but one challenge commonly encountered by our team is the lack of Splunk training by both administrators and end-users. During the webinar, Jim reviewed common hurdles our Professional Services Engineers recognize as common across many Splunk customers, along with solutions to these challenges.Īs the title of the webinar suggests, there are a number of hurdles that your organization may face during an initial Splunk deployment or just in the general upkeep of your environment. Recently we hosted a webinar titled, “12 Steps to Splunk Success,” presented by SP6’s Managing Partner, Jim Barge. ![]()
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